Incompetence

By Mike on Monday 2 February 2004 at 15:48

i don't know if it's just a monday thing but everybody i've had to deal with today has been totally incompetent.

on the phone at the minute - i tell this guy what the problem is but he insists on going through the website (which takes 25mins) only to say *exactly* what i told him in the first place! to add insult to injury he's just put me on hold again...

waiting...

not even going into the issue with the bank this morning!

still on hold....

ahh ha - no still on hold...

6 comments:

On Monday 2 February 2004 at 15:58, palmer said:

gotta love news.bbc - just found this, One in ten workers incompetent and this, The cult of competence

still on hold....

On Monday 2 February 2004 at 17:01, Matt said:

Mr P, any good “hold music”?

And only one in ten? I suspect they didn't include academia in their poll...


On Monday 2 February 2004 at 18:04, palmer said:

Mr B - first 15mins was good then it got all popy

On Monday 2 February 2004 at 19:58, Mark Bell said:

Regarding incompetence: we're lucky in that our boss has a good attitude to training, so whenever I want to learn something new he'll give me the time out to experiment.

However, that's worked out OK for him, cause last time he did I learned CSharp and wrote our statistics server, which we now sell to around 50 of our clients at £300 a year...

It does amaze me though, how many people are just crap at what they do. And some of the people I speak to on a daily basis are still having trouble using a web browser. I mean, come on. It's not exactly new technology now, is it?

On Monday 2 February 2004 at 20:13, Mark Bell said:

One classic example: a year or so ago I was trying to get hold of some content for a clients' web site from their copywriter...

We received all the copy printed out on paper, and as there was quite a lot (about 30 or so pages), I decided to phone the copywriter and ask if they could send me the original MS Word document, so that I could just copy and paste the content instead of spending half a day just typing it in.

Ten minutes after I got off the phone, a fax started to come through.

After a minute or two the fax was still churning away. A bit unusual, I thought, so I went over and looked...

Instead of just e-mailing me the Word document, they had printed the whole thing out again at their end. And faxed me all 30 pages.

On Tuesday 3 February 2004 at 10:26, palmer said:

Fun with the fax machine.

We've got a client who keeps faxing through amends he wants doing to his site. I guess it's better than him trying to explain things in words but he also tries to send images that he wants put on his site by fax.

The first couple of times i laughed but now i'm just shaking my head in disbelief...

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